Test Valley Borough Council

Client Profile:

The borough surrounding the valley of the River Test is one of the largest in Hampshire, covering over 245 square miles. The council offices at Beech Hurst houses the office and administration functions, employing approximately 300 staff. Catering services are provided to meet the needs of staff, Directors and visitors to the council. The staff restaurant provides breakfast and a luncheon service, together with extensive hospitality services. A catering contractor had managed the operation for a number of years and their contract was approaching its expiration.

Tendering the Catering Services:

•	Initial review outlining various options and financial projections
•	Detailed specification of the catering services
•	Pre-qualification and vetting of suitable catering organisations
•	Compilation and delivery of tender documentation
•	Detailed evaluation of responses against specific client-led criteria
•	Management of presentations, site-visits and final bid procedures
•	Negotiations and successful award of a 3 (+2) year contract

Contract Auditing - Ensuring Continued Value and Quality:

•	Catering Consultancy Bureau awarded a quarterly auditing contract
•	A proactive approach ensuring the prevention of problems
•	Establishment and thorough monitoring of Key Performance Indicators (KPI’s)
•	A complete audit covering all core facets of the catering operation
•	The provision of year-round support and advice – a “Virtual Client”

Key Achievements:

Ensured value for money for both staff and visitors to Beech Hurst.
Reduced operating costs and minimised the overall subsidy payable by the council. Ensured the enhanced delivery of innovation and quality.

“We have been delighted with the professional input provided by Catering Consultancy Bureau. We have seen significant improvements in the quality of the catering service and we would encourage other local authorities to investigate the benefits of employing a consultant”.
Tom Weston – Premises Manager

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